Corona Virus (COVID-19) Related Updates

As you’ll have seen in the media, the Coronavirus situation across the UK has deteriorated and on Tuesday 05 January, England will enter a third lockdown which is expected to remain in place until the middle of February, with other tight restrictions already in place in Wales, Scotland and Northern Ireland.

I know this continues to be a challenging time for us all and now more than ever being able to stay connected to our colleagues, customers and family remains vital. We are all hugely lucky to work in an industry where providing connectivity is key and Orbex Solutions is doing its best to keep you and your businesses connected during this time.

Orbex Solutions are open as usual for you over the lockdown period. Feel free to give us a call on 020 3597 4000 or drop us an e-mail to with any requests you may have and we will be happy to help.

If lockdown has exposed a few shortcomings in your connectivity  or productivity please find below some exclusive offers for simple, flexible and affordable services and products designed for flexibility and  future-proofing  your business

As always if you have any questions in relation to the current support being offered, do not hesitate to contact us to discuss further.

Following our communication on the 7th January, in relation to the new lockdown measures, please find below further details from Openreach of how the new restrictions affect FTTP and GFAST/SOGFAST products. Please note, depending on when the order was placed, which product you have ordered and what type of connectivity has been installed, Openreach will follow different procedures as detailed below.

Throughout this update it mentions the Openreach RAG status, please click here if you would like to see the most recent status update. Also, for your information please find the Openreach Engineer Visit Video here, which Openreach are urging all customers to review.

24th March 2020 Update

In light of the Prime Minister’s recent announcement, we have taken the decision to only attend customers sites for maintenance emergencies but will be operating an enhanced remote support service to accommodate the needs of our customers in these unprecedented times, assisting them with deploying cloud solutions and/or appropriate diverts and telephone system notifications to enable your staff to work from alternative locations as well as to keep your customers updated.

Orbex update on our planning for the Coronavirus outbreak

Orbex is committed to keeping the nation connected whilst keeping our people safe. In doing so, following the latest Government advice on social distancing, we are revising our policy in relation to contact with end customers.

From today (Tuesday 24 March 2020) we will be issuing the following guidance to our engineering field force:

• Engineers are asked to avoid close human contact with end customers where possible whilst ensuring customers have a working service (working voice, access control, NVR/DVR and internet at reasonable speed)

• Engineering work will first be done remotely to try to enable working service

If an engineer cannot get working service outside of the premises, they can enter if they feel it is safe and after asking two questions as previously communicated:

• Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a coronavirus high-risk area or country in the last 14 days?

• Is anyone in the premises suffering from flu-like symptoms?

• Given the recent changes in Health England guidelines, we have decided to change our engineer guidance from today:

If the answer to either of those questions is yes, the engineer will not enter the premises and the job will be furthered for reappointment four weeks later.



Coronavirus (COVID-19): what you need to do

Click on the link below to find out how you can help overcome this situation

WHO ADVICE & Latest updates

Coronavirus disease (COVID-19) Pandemic

Click on the link below to find more information about latest updates.


Coronavirus: Do not leave your home

Everyone must stay at home to help stop the spread of coronavirus. Click on the link below for more information.


Coronavirus (COVID-19) guidance for employees, employers and businesses

Information on healthcare advice for employers and support for businesses.

How Orbex Solutions can help?

Working from home?

We are offering a range of tools that can help you working from home.
Keep your team engaged and productive.

Let’s boost your business & grow together.

A message from our CEO;
product and service updates

Dear Customer,

We hope that you and your family have remained safe and well over the past few weeks.
The past few months have been a challenging time for many of us. In response, we’ve had a huge amount of work going on behind the scenes to support our customers during this difficult time.
With careful consideration for the health and safety of our customers and staff in partnership with Citation, H&S industry expert, we are delighted to announce that we are now open for onsite appointments. Our teams carried out COVID-19 risk assessments and put relevant PPE & RPE in place. Amongst other measures, the cleaning processes are being reinforced and social distancing maintained. You can find out a little more about our measures here.
Our first priority will be overdue and critical jobs, so initially, we will be concentrating on ensuring that anyone who is awaiting is booked first.

Please find below some updates from our partners and additional offers in relation to our services & products.

As always if you have any questions in relation to the current support being offered, do not hesitate to contact us to discuss further.


Boris Gajic
Operations Director,
Orbex Solutions

April 1st
March 25th