Corona Virus (COVID-19) Related Updates
In light of the Prime Minister’s recent announcement, we have taken the decision to only attend customers sites for maintenance emergencies but will be operating an enhanced remote support service to accommodate the needs of our customers in these unprecedented times, assisting them with deploying cloud solutions and/or appropriate diverts and telephone system notifications to enable your staff to work from alternative locations as well as to keep your customers updated.
Orbex is committed to keeping the nation connected whilst keeping our people safe. In doing so, following the latest Government advice on social distancing, we are revising our policy in relation to contact with end customers.
From today (Tuesday 24 March 2020) we will be issuing the following guidance to our engineering field force:
• Engineers are asked to avoid close human contact with end customers where possible whilst ensuring customers have a working service (working voice, access control, NVR/DVR and internet at reasonable speed)
• Engineering work will first be done remotely to try to enable working service
If an engineer cannot get working service outside of the premises, they can enter if they feel it is safe and after asking two questions as previously communicated:
• Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a coronavirus high-risk area or country in the last 14 days?
• Is anyone in the premises suffering from flu-like symptoms?
• Given the recent changes in Health England guidelines, we have decided to change our engineer guidance from today:
If the answer to either of those questions is yes, the engineer will not enter the premises and the job will be furthered for reappointment four weeks later.
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product and service updates
We hope that you and your family have remained safe and well over the past few weeks.
The past few months have been a challenging time for many of us. In response, we’ve had a huge amount of work going on behind the scenes to support our customers during this difficult time.
With careful consideration for the health and safety of our customers and staff in partnership with Citation, H&S industry expert, we are delighted to announce that we are now open for onsite appointments. Our teams carried out COVID-19 risk assessments and put relevant PPE & RPE in place. Amongst other measures, the cleaning processes are being reinforced and social distancing maintained. You can find out a little more about our measures here.
Our first priority will be overdue and critical jobs, so initially, we will be concentrating on ensuring that anyone who is awaiting is booked first.
Please find below some updates from our partners and additional offers in relation to our services & products.
As always if you have any questions in relation to the current support being offered, do not hesitate to contact us to discuss further.