Orbex Solutions - COVID-19 Product & Service Updates
Update: Tuesday 14th April 2020

Dear Customer,

Please find below our most recent Product and Service Update for your review. 

We will continue to keep you updated on new priority information as and when it is received.

If you have any queries, please don’t hesitate to contact your Account Manager who will be happy to help.

Yours sincerely,

Boris Gajic
Operations Director, Orbex Solutions



  • Customers are reminded that Openreach still have MBORC (matters beyond our reasonable control) in place which is affecting provision and support activities across a wide range of products and suppliers
  • All Openreach work remains subject to resource and skills availability and will follow priority principles where/if needed
  • Where possible, please place orders without appointing
  • For orders where appointments are required, the earliest available dates are currently from 1st June 2020 and onwards. We advise not to hold off placing orders as the June appointments slots are quickly being reserved. Otherwise you may get appointments beyond June
  • CNI, Welfare and COVID-19 at-risk customers will be prioritised, and engineers will continue to assess risk level prior to attending premises


Who are CNI customers?


CNI customers are defined as NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets, financial services businesses and other categories defined by the UK Government.

This definition is subject to change in line with UK Government guidance.

O2 operating outside of SLA

In a follow up to our recent update, please be advised, O2 is still operating outside of its usual SLA for the processing of jobs. The delay is having a significant knock-on effect across all O2 jobs.

We apologise for any inconvenience caused during the processing delays. The Orbex Solutions Service Delivery Team is carefully monitoring the situation on a daily basis and will update partners in due course.

Orbex Offers:

W: orbex.co.uk | M: info@orbex.co.uk | T: +44 20 7870 3535
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