Log fault

Help with your telephone service

Welcome to Orbex Solutions Log Fault page

We are here to ensure that your communication lines work without any problems. If you are experiencing any issues with your Broadband or Landline please fill the form and someone from our support team will contact You soon.

Contact us and get Your telephone problems solved immediately. 

Telephone Support

Customers may call 020 3579 4000 during Orbex Solutions Working Hours, Monday to Friday between 09:00-18:00 (excluding public holidays).  Out of Hours, qualifying customers should call the same number and follow the instructions.  When raising a support case the Support Technician will provide a Ticket Reference.

E-mail Support

Customers may E-mail a detailed description of their issue, including any applicable product or account identifiers, to Orbex Support. Orbex solutions aims to process all E-mails received Monday to Friday between 09:00-18:00 within 30 minutes of receipt (excluding public holidays). For all new requests customers should await a reply or confirmation of their Case Reference.

When raising a support case, the Support Technician will provide a Case Reference.  This indicates to the customer that their support case has been logged and will be dealt with in accordance with the Orbex Solutions Service Level Agreement.  Customers may track the progress of their support case online by following the instructions supplied along with the support case reference confirmation E-mail.