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COVID-19 Information

We hope you’re well and keeping safe. As we continue to navigate these uncertain times together we’re doing what we can to support our customers. The health and wellbeing of our team, community and customers remains our top priority, so we’d like to keep you up to date with how we’re dealing with the ongoing situation. Our team has carried out COVID-19 risk assessment in partnership with Citation and put all relevant PPE & RPE in place. The engineers are all equipped with masks, gloves, shoe coverings, antibacterial wipes and antibacterial hand sanitiser.

Got an Orbex engineer coming?

Here’s what to expect when we come to your business or home

COVID-19 / Coronavirus and how we're protecting people

The work Orbex does is critical with our engineers given Key Worker status. Our number one priority is to keep people connected, and we’ve been working closely with our Service Providers and other partners to minimise the impact of the Government’s restrictions on the services we can provide.

Following new Public Health England guidance issued on 11th May Orbex Solutions and our CP partners will be starting to do work inside customers’ homes and businesses again from Monday 8th June, where necessary. Whilst there is a high Coronavirus alert level in place, there are special measures we all need to take to keep each other safe.

What to expect if you’ve got an engineer coming

If you’re expecting an Orbex engineer to visit your premises, rest assured our engineers will be taking special measures to ensure your safety and their own. They will talk to you about the job and how we can make our visit as short and safe as possible.

Before our engineer arrives please:

  1. Clear a path to the area where our engineers have to carry out the work.
  2. With an antibacterial wipe, clean down any surfaces around the equipment our engineers may come into contact with.
  3. Open any windows or doors where the Orbex engineer will probably need to work.

Please ensure you maintain two metres social distancing and, wherever possible, move to a different room. Once the engineer has finished working, they’ll wipe down any surface they’ve touched before leaving.

At the end of the appointment, our engineer will explain what they’ve done – via the phone, Teams, Whatsapp or Facetime – whichever suits you best. 

On the day of your appointment

Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there.

When they arrive

They’ll talk you through what they’ll be doing. If they need to, they’ll agree with you where to put any equipment and talk about options for wiring.

When they’re finished, they’ll check everything is up and running as it should be. And they’ll clean up any mess they’ve made before they go.

COVID-19 information

Tell us how we did

If your engineer did a great job you can thank them by providing feedback at our Google page. Or if you’re not happy with something, get in touch to let us know.