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GET STARTED WITH 3CX

Your Quick Reference Guide

3CX User manual

Your Communications Dashboard – The 3CX Web Client

Logging in

  1. Retrieve your credentials from your Welcome Email.
  2. Go to your Web Client URL, e.g. https://mycompany.3cx.com/webclient/
  3. Login using your extension and password.
Web client chat Wildix
Web client calls - Wildix

Make, Receive & Transfer Calls

  1. Make a call by clicking on an extension or enter name/number in the search box.
  2. Toggle the phone icon to trigger a call on your smartphone, deskphone or web client.
  3. Transfer a call by clicking “Transfer” or “Att. Transfer”, enter the extension or name.
    1. If Att. Transfer announce the call and click “Transfer”.
    2. To blind transfer click “Transfer” and hang up

Manage your Status

  1. Set your status and status message by clicking on the drop down menu next to your avatar.
  2. Click on the pencil to add a status message.
  3. Set status temporarily to time limit your status automatically.
  4. Green means available, yellow on a call, red is busy – calls will be diverted to voicemail.
Web client status Wildix
Web client chat - User manual

Chat with your Colleagues

  1. Click on the “Chat” function.
  2. Click on the “Compose” icon to search and add people for one-on-one or group chat.
  3. Select the extension(s) and click “OK” to start chatting.

Check out the HELP page

Find out what else you can do with your Web Client

Your Office Anywhere – The 3CX Apps

Download the iOS or Android Apps:

  • Open your welcome email.

  • Open the app on your device, tap on the menu (top left) and then “Scan QR Code”

  • Now scan the QR code from your welcome email – done!
User manual phone apps
Google play Wildix app
App store 3CX app
Chrome browser extension
Chrome on website logo
Microsoft Edge on website

Install the Extension for Chrome & Edge:

  • Open your Web Client and click “Install 3CX Browser Extension” and follow the on-screen prompts.
     
  • In the Web Client, activate the extension and you’re all set!
     
  • Disable and remove the 3CX Click to Call Extension if you have it installed.

To Transfer a Call:

  • Click “Transfer” or “Att. Transfer”.
  • Enter the extension or search by name, tap “Transfer” and hang up.
  • If Att. Transfer announce the call and click “Transfer”.
3CX user manual transfer call

Using your Deskphone

To Transfer a Call:

  • Dial the number on the keypad and hit the send or enter button.
  • OR select a contact or extension from your Web Client or a number from a web page, hit call.
  • The Web Client triggers the call on your deskphone if selected via the phone selector toggle.
3CX user manual desktphone call
3CX user manual - transfer call device

To Transfer a Call:

  • For blind transfer: Press “Transfer”, dial the extension, press send/dial and hang up.
  • Attended transfer Yealink: Press “Transfer”, dial number or select extension, press “Send”, announce the caller, press “Transfer” and hang up.
  • Attended transfer Snom: Press the “Hold” button and dial the extension you want to transfer to. Announce the call and press “Transfer” followed by send/dial and hang up.

See detailed Transfer,
Voice Mail & Conference guides for all IP Phones

Voicemail

Setting your Voicemail Greeting

By phone:

  1. Dial the voicemail number as indicated in your welcome email.
  2. Enter your PIN and then press “#”.
  3. Select option “9” then “8” and then “0” to record.
  4. Press “#” to end recording and “0” to save

From the web client:

  1. Go to “Settings” > “Greetings”
  2. From here you can set a greeting according to your status.
3CX user manual web client voicemail
User Manual Playback Voicemail

Setting your Voicemail Greeting

By phone:

  1. Dial your voicemail number or hit Voicemail/Message”
  2. Enter your PIN, press “#” and then “*” to play your messages.

Web Client: Click on “Voicemail” and click the playback icon to listen to the message on your selected phone.

Android & iOS App: Tap on the burger menu and select “Voicemail”, tap on the voicemail and select “Play” to listen to the message.

Scheduling an Audio/Web Conference

Creating an ad-hoc Web Conference

  1. Click on “WebMeeting” in the web client.
  2. Allow Webmeeting to use the camera and microphone.
  3. Click on “Invite People” in the right panel to add participants.
3CX user manual web conference
3CX user guide user manual conference

Creating an Audio Conference

  1. From the Web Client, Android & iOS Apps:

    1. Tap or click on “Schedule Conference” (in the top menu for smartphones).
    2. “Enable Announcements” to get notified when participants join.
    3. Add the “Subject” and “Notes”.
    4. Specify the preferred time.
    5. Hit “Create Meeting” (Web Client) or “Done” (Android & iOS) and add participants.
      1. Participants will receive an invitation email with an external dial-in number and a PIN.
      2. Internal participants will receive an email with an extension and PIN or be called.

Learn more in our WebMeeting Guide