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We’re delighted to announce the launch of partnership with Prompt Voice

We’re delighted to announce the launch of partnership with Prompt Voice
The ultimate telephony first-impression starts with Prompt Voice

Professional IVR prompt recordings and streaming on-hold and in-queue music services, geared towards improving the caller experience. 

We’re delighted to announce the launch of cooperation with Prompt Voice! A unique, streaming audio solution designed to help you enhance callers’ experiences, and open hundreds of new marketing opportunities!

What do your callers hear when being transferred from one extension to another, or when they’re placed on hold?
On average, callers listen to recordings for about 20% of the time they’re on the phone. There’s no need to miss any more opportunities to provide outstanding customer experiences, to inform callers, or to upsell your products and services.
Our innovative new service turns the time callers spend waiting into a powerful marketing opportunity that business owners, contact center managers and marketing professionals can use to drive sales and improve caller experiences.

Professional streamed messages and music for your phone system
Prompt voice helps you to create bespoke prompts and messages, or quickly select from our library of 10,000+ ready-made professionally scripted messages. Plus, flexibility to record with real voice artists or text to speech characters for instant prompts and messages. With Prompt Voice you can combine your marketing and comfort messages with a variety of music playlists in as little as a few minutes to create audio compilations to stream instantly, giving your callers a superior experience.
Your new in-queue and on-hold audio can be easily managed and updated by streaming, without time consuming processes or requiring any technical knowledge.

Key Benefits
 Welcome callers with on-brand greetings, auto attendants, out of hours and voicemail prompts
Reduce caller abandonment and frustration with truly empathetic comfort messages in queues
Upsell and Delight callers with your bespoke marketing messages
Schedule messages to play just when relevant… perhaps for sales promotions, seasonal services, Christmas and holiday announcements or upcoming special events;
Free library of 10,000+ professionally scripted messages that can be filtered by industry
IVR prompts and messages recorded by professional voice artists, and edited by experienced sound engineers, helping make your business sound more professional
Choose from 300+ professional voice artists as well as text to speech characters, in 50+ languages and dialects, find one that’s perfect for your business!
Best of both – Receive text-to-speech prompts and messages instantly, and have them automatically replaced with professionally recordings as soon as they are available
Play relevant content to callers, by streaming different compilations to your caller queues!

Prompt Voice allows you to apply your brand identity for every customer’s touch point, taking advantage of callers’ in-queue and on-hold time and turning it into a marketing opportunity for you!
How is Prompt Voice different from traditional in-queue and on-hold audio providers?

FeaturesTypical audio providerPrompt Voice
Access to a professional Marketing & Comfort Messages LibraryNone10,000+ free to simply use
Real Voice Artists
10-100, few languages
300+ voices in 50+ languages
SLA – Bespoke Recordings with Real Voices
Normally 3-5 days
2 days
Text to Speech for instant recordingsNo
Yes
Voice Artist GuaranteeNoYes
Message SchedulingManualAutomatic
Message expiry notificationsNoYes
Updates for On-Hold/In-queue implemented…Normally 3-5 daysInstantly
Different Compilations for each queue/MoHCharge per compilation
Flexible subscription plans up to unlimited no. of streaming compilations
Music1 track per compilation, chargeable per changePlaylists that are auto-updated
Music PlaylistsNoneWide variety of genres
Compilation start placeAlways from start for VoIP services… plus Shuffle mode
On-hold and In-Queue Audio IntegrationManual upload of files or hardware plugged into phone systemFully integrated for instant streaming of on-hold and queue compilations
Number of changes per year12 updates- £180 p/m
4 updates – £85+ p/m
2 to Unlimited, depending on your choice of Subscription plan
Contract lengthUsually 3-5 year contractSubscription packages to suit your needs
Your phone system is a key customer interface, but does it create a good impression?  

A great caller experience starts with professionally recorded welcome messages, menus, and music on hold. As callers to your business will typically spend about 20% of the call time on hold, it’s important your in-queue and on-hold audio is optimised!

Your phone system is a key customer interface, but does it create a good impression?  

A great caller experience starts with professionally recorded welcome messages, menus, and music on hold. As callers to your business will typically spend about 20% of the call time on hold, it’s important your in-queue and on-hold audio is optimised!