Music on Hold
Music on hold (MOH) or Music onHold is the business practice of playing recorded music and/or speech to fill the silence that would be heard by telephone callers (customers) who have been placed on hold. It is especially common in situations involving customer service or customer support.
Create a pleasant atmosphere on your Business Telephone System with Music onHold that your Callers will Love.
Without music on hold in place, inbound callers placed on hold will simply hear silence. With music on hold, customers hear a recording of music, speech or maybe some advertisement. The music can be anything, but it must be a recording. Live radio is not permitted.
Abandonment of a call makes it less likely the caller will repeat business with that company, so it’s very important to use this feature to keep them engaged until someone answers the call.
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Playing recorded music while a caller is on hold creates a perception of time going faster and increases the amount of time a caller is happy to hold. It can also be used to strengthen your brand.
Enables you to upload a customized message specific to your business – an advertisement, a customer reference quote, company overview, etc.
Music on hold is vital for any company that regularly has hold times for inbound calls. Being on hold makes callers frustrated and many will even hang up before connecting with an employee, leading to a bad customer experience. Companies want callers to stay on the line, as it gives them an opportunity to fulfill the customer’s need. Abandonment of a call makes it less likely the caller will repeat business with that company.
So, Music on Hold will help your business sell more.
Give your callers the best on-hold experience by adding music and information instead of beeps and dead air.
Benefits And Advantages of Music On Hold
No one likes having their time wasted. If wait times on a phone call feel excessive, a caller may get frustrated and hang up.
Hold music fulfils a basic psychological need that customers experience as they wait. With music on hold, that wait time will seem much shorter for the user, and that will reduce frustration and increase caller retention rate.
On hold music is a necessity for any client facing business phone system. Use on hold music as an opportunity not only to help your client pass time while waiting but to affirm your brand identify as well.
Also, Music on hold can be used in marketing purposes. Increase sales or reduce support inquiries with Music On Hold. Another way of using Music on hold is by mixing promotional or information messages into the music on hold sections. For example, at the drive-in restaurant, you can inform your customers about your combo deal, or some promotional deal, resulting in a potential up-sell. Companies can provide estimated wait times for long customer service queues, or a reminder of a weekend sale for a local retailer. They can also offer callers a path to self-help resources that can more quickly resolve the customer’s questions and reduce demand for live agents.
Music on Hold can also be used to provide an information about receiving a callback in their Music on Hold messaging, giving the call the option to have the company call them back once they’re at the top spot in the queue, instead of waiting on hold.
Music on Hold is also used to make your business appear more professional and polished. Music on hold is an easy way to improve any caller’s perception, experience and expectations with your company.
Fortune 4000 is a complete Message On Hold player and Custom Announcement system. The Player has all the key features of a serious MOH player while the supporting web site delivers rapid, professional custom MOH Announcements. A perfect combination!
Specifications:
- Fully Digital player, 8Mb on Board Storage
- Complete with installed standard ‘on hold’ message ready to go.
- 64Mb storage using USB stick supplied.
- Up to 16Gb storage using SD card (not supplied)
- Build in Speaker Monitor
- Loop mode (continuously play selected track)
- Next Track and Previous Track select
- Volume control with 600 & 8 Ohm output
- Auto start with track memory on power fail
The MOH (Music onhold) 1200/USB is a MP3 music on hold player which may be connected to the external music on hold port of any phone system to provide messages to callers put on hold. The MOH 1200/USB plays audio files recorded in MP3 file formats. The MOH audio content is stored in standard USB FLASH drive from 256MB up to 32GB. The MOH 1200/USB is capable of playing back standard MP3 files as well as Variable Bit Rate MP3 files from 15Kbps to a full CD-quality audio playback sampling rate of 320Kbps. Fresh audio content is easliy updated by inserting the USB flash drive into a computer’s USB port and “dragging and dropping” MP3 files in to the flash drive. The MOH 1200/USB comes with a royalty free generic on hold message and hence is ready to be used right out of the box for MOH applications.
Specifications
- MP3 audio playback
- Connects to any phone system
- USB Flash Drive support up to 32GB.
- Power supply through wall adaptor-10V DC-1W
- Output – Both 8 Ohm and 600 Ohm available
- Volume control provided on the right side of the unit.)
Over 150 Voice Actors. Up To 200 Words. 300 Royalty Free Tunes.
Fortune 4000 is a complete Message On Hold player and Custom Announcement system. The Player has all the key features of a serious MOH player while the supporting web site delivers rapid, professional custom MOH Announcements. A perfect combination! The MOH 4400 has FOUR fully customisable messages. 200 word, 300 tunes from choice of over 150 voice actors that can be used any time up to one year after installation.
Specifications
- Fully Digital player, 8MB storage up to 1 hour play time.
- Complete with installed `on hold` message ready to go.
- Build in Speaker/Monitor.
- Play Vol +/- keys
- Auto start on power fail
- Load message via USB stick (supplied)
- 8 ohm or 600 ohm output – compatible with any phone systems.
- Supplied with PSU, all leads & Welcome Card.
- Please Note: This Stock Code comes with 4 Custom Announcement, available by registering the serial number at www.fortune4000.co.uk
Fortune 4000 is a complete Message On Hold player and Custom Announcement system. The Player has all the key features of a serious MOH player while the supporting web site delivers rapid, professional custom MOH Announcements. A perfect combination! The MOH 4100 has one fully customisable message. 200 word, 300 tunes from choice of over 150 voice actors.
Specifications
- Fully Digital player, 8MB storage up to 1 hour play time.
- Complete with installed `on hold` message ready to go.
- Build in Speaker/Monitor.
- Play Vol +/- keys
- Auto start on power fail
- 8 ohm or 600 ohm output – compatible with any phone systems.
- Supplied with PSU, all leads & Welcome Card.
- Please Note: This Stock Code comes with 4 Custom Announcement, available by registering the serial number at www.fortune4000.co.uk
FAQ
Music on hold (MOH) is the business practice of playing recorded music or promotional messages to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, or hold music.
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