Orbex Solutions - COVID-19 Product & Service Update 07/07/2020

Dear Customer,
 

Hope you are well.

 

We would like to make you aware of an update from Openreach in relation to MBORC.

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As always, if you have any questions in relation to the current support being offered, do not hesitate to contact our Support Team to discuss further.

 

Regards,

Boris Gajic
Operations Director
Orbex Solutions Limited  


If you would like to view our previous product and service communications, please click on the links below. 

March 25th 
April 1st 
April 14th 
May 1st
June 5th

BT OPENREACH

As a result of the extensive Government restrictions across the UK, due to the COVID-19 situation Openreach previously made a national MBORC declaration.  We’ve been able to remove the national MBORC for the majority of product and services across the UK. (MBORC removal notification of 30 June 2020 refers)

However, Openreach’s day-to-day operational activities still remain seriously impacted by the COVID-19 situation across the UK.  In a number of areas, we have also seen significant impacts from the recent severe weather which has compounded the situation.  Due to the complexities in recent months, recovery in these areas has been particularly challenged.

Openreach is therefore declaring MBORC for provision, repair and the availability of appointments, for the following SD SAM areas, with effect from 23:59 01 July 2020.

                                                                                                        30 June 2020


MBORC declaration for certain Openreach products

 

This MBORC declaration notification is issued as a special message to all Openreach customers

 

As a result of the extensive Government restrictions across the UK, due to the COVID-19 situation Openreach previously made a national MBORC declaration.  We’ve been able to remove the national MBORC for the majority of product and services across the UK. (MBORC removal notification of 30 June 2020 refers)

 

However, Openreach’s day-to-day operational activities still remain seriously impacted by the COVID-19 situation across the UK.  In a number of areas, we have also seen significant impacts from the recent severe weather which has compounded the situation.  Due to the complexities in recent months, recovery in these areas has been particularly challenged.

 

Openreach is therefore declaring MBORC for provision, repair and the availability of appointments, for the following SD SAM areas, with effect from 23:59 01 July 2020.

West Yorkshire

South Yorkshire

York

Lancs. and Merseyside

Manchester

Cumbria

Lincolnshire

Birmingham

East Midlands

South Midlands

Stoke and Chester

Thamesway

Somerset

Newmarket

Blackwater

Brentwood

Hemel

Oxford and Severnside

North and Mid Wales

North Scotland

West Scotland

Highlands and Islands

Belfast

East London

West London

We'll monitor the situation in these areas and in a number of others, which have also been particularly affected, and we'll keep you updated.

Regards       

Openreach Communications

If you have any further questions or queries, please contact support team

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W: orbex.co.uk | M: info@orbex.co.uk | T: +44 20 7870 3535
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