Voice Solutions

Orbex Solutions Ltd (PAT) Standard Terms & Conditions

All Portable Appliance Testing will be carried out in accordance with the Institute of Electrical Engineers (IEE) Code of Practice for In-Service and Inspection and Testing of Electrical Equipment 3rd Edition.

The IEE's code of practice for In-Service Inspection and Testing of Electrical Equipment does not deal with the legislation relating to the supply of equipment whether new or second hand, to a third party by the way of sale or other method. Orbex Solutions LTD will not test any equipment which is intended for supply to a third party.

Any equipment made available for supply at any time after being tested by Orbex Solutions LTD will null and void the test results for that specific piece of equipment.

Any previous records of tests are to be made available, if possible, to Orbex Solutions LTD before testing begins. A competent or responsible person shall be provided by the client to meet our Orbex Solutions LTD test engineer, to advise on any site safety information needed and any potential hazards when working at the customer's premises and to also ensure the availability of appliances for testing.

Orbex Solutions LTD accepts no liability for injury, loss or damage for appliances that are made available or are inaccessible during the agreed testing/inspection period. The client must ensure that any critical information or data has been protected or backed up prior to the start of the inspection and testing.

Orbex Solutions LTD provides insurance cover for public liability. Orbex Solutions LTD or its operatives will accept no liability for the business interruption, loss of data or business information, losses to business related services or loss to business profits. Orbex Solutions LTD accepts no liability for injury, loss or damage for appliances that are found to be faulty before or after the inspection and testing.

Orbex Solutions LTD assumes the client understands the nature of the tests conducted on the appliances and the inspection and testing is carried out solely at the clients own risk.

IT Equipment (File Servers, Mail Servers Etc.)

Systems such as file servers, mail servers, network switches/hubs and telecommunication equipment will not be inspected or tested by Orbex Solutions LTD without the express permission of the client. In case of this equipment not being able to be switched off these items will receive a formal visual inspection only. The client shall ensure that any critical information or data has been protected or backed up prior to the start of the inspection and testing. IT equipment will not be shut down by Orbex Solutions LTD unless express permission by the customer and Orbex Solutions LTD will not undertake the reboot or start-up procedures of IT equipment, this will be the responsibility of the client.

Telecommunication Equipment, (PABX, ISDN boxes, etc.)

These systems will not be unplugged to be tested as they are supplied by the telephone companies and once installed are rarely switched off. The appliances will receive a formal visual inspection only.

Memory or Programmable Appliances

Equipment such as video recorders, clocks, central heating system timers, and burglar alarms, etc. That lose their programmed memory when disconnected from the mains electrical supply, will only be unplugged and tested by Orbex Solutions LTD with the express permission of the client, and it will be the responsibility of the client to arrange for the reprogramming of this equipment, if necessary.

Access of Appliances

Equipment can only be tested if Orbex Solutions LTD have easy access to its plug. If the plug is inaccessible, for example behind heavy, awkward objects, then the equipment will not be tested. All rooms, offices, buildings must be unlocked to gain access in order to test appliances. Orbex Solutions LTD reserve the right to charge their non-productive hourly rate if the engineer has to wait for room to be opened or unlocked.

Minimum Charge

A minimum invoice charge of £69.00 will be applied to each location. A location is defined as an area where the test sites are adjacent to, or within 250 meters of each other.

Return Visit

A return visit to site to test items not made available in the first visit will incur a £69.00 visit charge and the remaining items required to be tested will be charged as additional items.

Invoices & Payments

All invoices will be sent to a valid e-mail address in PDF format.

Payment terms are strictly payment upon completion of on-site testing or invoice unless previously agreed in writing.

Orbex Solutions LTD accepts payments by either cheque or BACS.

Cancellation Charges

Orbex Solutions LTD reserves the right to charge a cancellation fee of £69.00 if less than 48 hours notice is provided. If the job is cancelled on the day of the scheduled testing or the premises are closed or the engineer cannot gain entry a fee of £190.00 will be charged.

Non Productive Work/Testing

Orbex Solutions LTD reserves the right to charge a minimum of £64.00 for the first hour or part of, for non-productive time where the engineer is unable to perform testing due to circumstances outside of the control of Orbex Solutions LTD.

Test Results and Certification

The ownership of all test results and certificates remains the property of Orbex Solutions LTD until all invoices are paid in full. Upon receipt of cleared payment the test results and certification will be sent to a valid e-mail address provided by the client.

 

 

For more information call 0203 597 4000 or email support@orbex.co.uk

 

 

The pricing on the website does not constitute an offer by any member of the Orbex Solutions to sell any products and/or services. All pricing may be subject to change and/or withdrawal by any member of the Orbex Solutions, without notice.