Important Mobile EU Regulations Changes


Dear Customers,

As a result of the recent announcement made by the European Parliament, Council and Commission regarding roaming charges, the following changes will take place:

Additional EU destinations will be added to all current UK only bundles

The 45 destinations listed below will be added to all current Vodafone UK only bundles This will also exclusively be replicated for Orbex O2 users on the Orbex Unlimited tariff.

Europe Zone 1

Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden.

Europe Zone 2

Albania, Bosnia & Herzegovina, Guernsey, Jersey, Isle of Man, Faroe Islands, San Marino, Switzerland, Turkey.

The following 46 destinations will be added to all O2 DISE UK only tariffs: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Orbex Euro Travel will be retired

Orbex Euro Travel (ET) is currently offering users access to their UK allowances for a daily roaming fee of £2.50 excl. VAT per day. We will no longer be able to apply a surcharge for usage within Europe, and as such, this service will be retired as of 15 June 2017.

World Travel Select adjustments

Orbex World Travel Select (WTS) will be updated from 15 June 2017 alongside the retirement of Euro Travel to ensure it no longer charges a daily rate for users roaming in EU Zone 1 or 2. However, for £5.00 excl. VAT per day, users will still be able to access their UK/EU allowances whilst in the following destinations:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique, New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia, Saba, Serbia, Singapore, Sint Eustatius, Sint Maarten, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, Uruguay, USA and US Virgin Islands

*Please see new destinations to be applied to WTS for 1 June 2017 highlighted.

Roaming EU minute and data value added bolt-ons will be retired

Although the roaming minute options do include calls made whilst roaming to 'out of zone' destinations, they still incorporate a surcharge for standard usage within zone and back to the UK, and as such, must be retired. At this stage, we are looking at alternative options but no replacements have yet been agreed. If you have any concerns around regularly making calls to Asia Pacific or Rest of World zones whilst roaming in Europe, please contact us.

Out-of-bundle rate adjustments

Having reviewed our current pricing, it is clear that we need to make some adjustments to our current out-of-bundle rates, however these are yet to be determined. We will ensure these are communicated at the earliest opportunity.

Pro rata billing

Please note that as the new legislation changes are occurring mid-month, 15 June 2017, users with fixed limited allowances may notice some mid-month billing adjustments when the new version bundles are activated and replace the old versions. This should not have any impact on users who are within their pro-rated allowances.

We hope that this information is sufficient for you to begin preparing for the upcoming changes. As mentioned above, we will be in touch with our updated rates just as soon as they have been confirmed. In the meantime, if you have any queries or concerns with any of the changes outlined above then please do not hesitate to contact Orbex Support.

Kind regards,

Mobile Team

Orbex Solution Ltd


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